Knowing What You Don't Know

Know what you don’t know. It’s a semi-common phrase that you hear people say as something you should recognize in yourself. It’s important to know what you don’t know so you can - what? Why is it important? Well, it’s important so you understand where your knowledge gaps are and how to fill them. That might mean you spend some extra time learning about a subject. Or it might mean that you assign this task to someone else. It also might mean that you never learn about a subject and rely on a trusted source to be the expert on a subject whenever you may need.

Someone once told me, it’s ok to not know the answer as long as you know where to go or who to ask to get the answer. That perspective helps to shape how we as Global, approach our customers.

Aircraft cleaning is a 2D image in a 3D world. What I mean by that is, on the surface it’s very simple - I mean it’s only cleaning - how hard could that be right? People conjure up different images of cleaning; be it a spray bottle and rag or a hose and scrub brush or a meticulous application of a protectant. In general, the image of “cleaning an aircraft” is simple. Everyone can image what that looks like. Reality however, is different.

Aircraft detailing has dimension - it’s dynamic. It’s simple, yet specialized. It’s often an afterthought, yet vitally important. It can seem unimportant, yet can become urgent very quickly. All that is to say, we recognize that aircraft cleaning is not a glamorous thing to think about or take action on. But that niche, that specialized task, is something we live every day at Global Appearance Partners.

We make booking, tracking, and managing cleanings easy through our app Atlas. We make accessing the best vendors in the nation easier by building all of those relationships for you and cultivating a network of not everyone, just the best. We do not strive for the cheapest option, but the best option for the situation.

Knowing what you don’t know; it’s ok to not know the in’s and out’s of aircraft cleaning. It’s ok to not understand what separates one vendor from another. It’s OK because for aircraft detailing, you have us; you have Global.

Make us your go-to for all of your aircraft cleaning needs. Let us be your experts and resource on a less than glamours subject.

For questions about our services and to learn more, reach out to me directly at jwolf@global-appearance.com and I’ll be happy to provide 1-on-1 support for either a simple question or cleaning an entire fleet.

Why Choose Us?

We know that you have options when it comes to deciding how to get your aircraft cleaned. Maybe you call around or ask the FBO if they have any recommendations. But how do you know that the vendor you are being recommended is the best option for the job? How do you know they even have insurance to protect against any accidents or are using products that are safe for your aircraft?

Maybe you have a 3rd party marketplace that you use for other services that also happens to offer aircraft cleaning. To them, however, cleaning is just an ancillary add-on to try and drive business. It’s not their core focus and offer little to no support. Some even focus on bidding for work which might drive the price down, but you certainly aren’t getting the best service for your needs.

That is why for the last 10 years, we have focused on being an advocate for both our customers and the amazing vendors we partner with. Our customers know that by utilizing us, and our new Atlas app, they get a seamless, white-glove experience where all the details are handled for them. Nationwide coverage, fixed pricing, transparent history, easy booking, and live updates with messaging are only some of the features we offer just for using our service.

Download Atlas today and see why we are the only option you need to keep your aircraft looking its best!

Introducing Atlas

Global Appearance Partners, the world's premier fleet appearance management company, has just unveiled their new app, Atlas, which allows users to book, track, and manage aircraft cleanings from anywhere at any time. The first of its kind, this app is a total game changer for the tech and aircraft industry. 

CEO of Global Appearance Partners, Jared Wolf says, "We have been demoing and rolling out Atlas over the past several weeks to some of our existing customers, with some exciting partnerships in place. Today, however, the app is now open and available to anyone and everyone." Both new and existing users will have an enhanced experience utilizing the app. 

The team at Global is very excited to launch the release of this app, which will have a major impact on how the aircraft cleaning business works day-to-day. Both customers and vendors will now have one cohesive space where cleanings can be kept track of and managed easily and efficiently. 

To learn more about the launch of Atlas, please see the press release attached. For further inquiries, please contact Jared Wolf at jwolf@global-appearance.com

---

“Today, [Atlas] is now open and available to anyone and everyone. Both new and existing users will have an enhanced experience utilizing the app”

— Jared R. Wolf, CEO

---

LOUISVILLE, Kentucky. -- Global Appearance Partners, the world’s premier fleet appearance management company, is unveiling their new app, Atlas. The app will provide users with an all- encompassing platform to book, track and manage aircraft cleanings from anywhere at any time. Atlas was built from the ground up as the world’s first and only application designed to cater specifically to any aircraft detailing needs. The app is a total game changer for the tech and aircraft industry.

"We are in a unique position to invest in building a platform that never existed before," said Global Appearance Partners CEO Jared Wolf. "The bandwidth of a single vendor isn't large enough to invest like we have in a custom system, and customers are leaning on dated maintenance programs, spreadsheets, or sometimes nothing at all to track and manage their fleet aesthetics.”

The platform allows for users to book a cleaning on an aircraft at any of more than 300 airports nationwide with just a few simple clicks. By booking through the Atlas app, the aircraft cleaning is carefully coordinated with one of the app’s many approved vendors. Upon booking an appointment, the entire logistics process of booking a cleaning is effortlessly taken care of by the expert team at Atlas. The Atlas app also allows users real-time insights into the status of a job through the pilot dashboard. Included in the app is a built-in messaging platform which enables users to add comments or make any adjustments to their booking, if needed. It provides a full history of messages as well as previous bookings, all available to the customer at just a quick glance.

“We have been demoing and rolling out Atlas over the past several weeks to some of our existing customers, with some exciting partnerships in place. Today, however, the app is now open and available to anyone and everyone,” said Wolf. Both new and existing users will have an enhanced experience utilizing the app.

Atlas is available now in the Apple App Store as well as online via its website and can be used by not just large fleet operators, but also small or single aircraft operations. "The app is designed to scale from one aircraft to unlimited aircraft while still providing the same experience for all," said Wolf.

Founded in 2011 Global Appearance Partners is the only company to offer complete end-to-end management of the aircraft aesthetics process. Through easy booking, standardized pricing, a verified vendor network, and transparency through Atlas, the team at Global works hard to be the one and only place customers need to turn to keep their aircraft looking pristine and passenger ready. From managing fleets of over 100 aircrafts to arranging one-off cleanings, the team at Global can handle any request or task their customers need.

Run by two industry veterans, Grant Hundley (Founder and COO) and Jared Wolf (CEO), the team at Global brings decades of aviation and aesthetics experience to offer a true one-of-a-kind experience.

The only service of its kind, the team at Atlas and Global Appearance Partners is changing the way aircraft industry approaches aircraft detailing bringing together customer and vendor on a single platform that enhances the experience of all involved.

For more information, visit the website at www.atlas-app.com or download the Atlas app in the App Store by searching for ‘ATLAS-GAP’.

Jump over to the New Atlas Website to learn more and to download the app!

CleanFlying Coalition

Global Appearance Partners was founded under the idea that there should be a better way to manage fleet aesthetics. As the nation’s only aircraft detailing management company, we have been uniquely positioned from the outset of COVID-19 to help keep our customers aircraft clean and healthy.

For the last 10 years we have been providing aircraft detailing management services to both fractional and charter operators large and small, and have established a network of approved vendors that stretches coast to coast covering over 350 airports. With having almost 1,000 aircraft being managed and 40,000 scheduled cleaning events in that time, our ability to respond to the immediate needs of our customers is unparalleled. As a management company, we operate as an extension of both operations and maintenance to manage the entire aircraft detailing process from booking through completion. We provide a 24/7 single point of contact solution with a streamlined and consolidated process so that our customers’ cleaning requests are processed and tracked the moment they are requested. Our goal has been to eliminate any confusion and frustration around booking aircraft cleanings. 

Over the last several years we have built a custom software platform and app called Atlas from the ground up, designed around our end to end process. It allows us to receive requests, book with vendors, provide real-time updates and log all bookings and communication history for reference in the future. With new features coming in the next few weeks and months, customers and vendors alike will a have a single destination for everything related to aircraft cleanings.

We partner with vendors around the country to ensure that we have the coverage available nationwide to serve our customers. What's important to know about our vendor network is that all our vendors are thoroughly vetted. Part of the process to become a partner vendor of ours is that we do a preliminary audit of the company. We make sure they have the necessary and appropriate insurance, that they are using only aviation grade and aviation approved products, that they take the time to train and re-train their employees, and that they practice and put an emphasis on safety. We focus on partnering with the best vendors whose business is specifically aircraft detailing and are passionate at what they do. 

Working with vendors who have this passion, and who work hard to move our corner of the industry forward, enables Global to set a more uniform standard so that our customers have a consistent and great experience regardless of location. 

We work hard to build lasting relationships with both vendors and customers so that both can worry less about the overall logistics involved of coordination and tracking, and focus on their roles of providing excellent service to their customers. 

COVID-19 Notes

During the early stages of the shutdown, a lot of flying just stopped. There were days where we saw only a fraction of the daily cleanings that we are used to. At the same time, our customers were rushing to find solutions to protect their customers, crews, and aircraft for the flights they were still performing and in anticipation of whatever flying may return. 

We quickly worked with our vendor network to assess the status and availability of disinfecting products that were both effective and safe to use on board an aircraft. We even helped to source some products for those vendors who were having a difficult time purchasing more products. 

One of the first issues we saw were people grabbing household cleaning products to use inside their aircrafts. Products like Clorox and Lysol, while effective at killing germs, are not great for aircraft surfaces. They can break down protective clear-coats, sap moisture out of porous soft-goods products like leather, and slowly deteriorate various products and surfaces inside the cabin. Cleaning and disinfecting a multi-million-dollar aircraft takes a specialized approach. We first worked with our vendor network and then with our customers to offer various solutions and products from a one-time disinfect to product applications that have published holder over time of weeks and months. These product applications along with increased cleanings helped to ensure that the aircraft still being operated during the pandemic were as clean and as healthy as they could be.

Ask the Experts

Anyone can claim to be an expert. Not everyone can back it up.

We may not be expert pilots. We may not be expert mechanics. We may not be experts at a lot of things. But…

WE ARE EXPERTS IN AIRCRAFT DETAILING - LET US HELP

An Expert...Really?

The term “expert” is one we keep seeing pop up in our industry. All sorts of companies are portraying themselves as experts in disinfecting and aircraft detailing; FBO’s, MRO’s, Auto Detailers, Commercial Cleaners, Consultants, Advisors - there is a lot of jumping onboard the “expert” bandwagon.

Let’s take a moment to pause and explore a few things…

The actual experts are the aircraft detailers who have been working for decades (including during previous pandemics - think SARS, MERS, H1N1) perfecting their craft of detailing and protecting aircraft - and they have partnered with us!

Not all products are created equal. A lot of products make the claim to kill viruses, some even the Coronavirus; and while some products will likely kill the virus such as alcohol, bleach, hydrogen peroxide, Clorox and Lysol - none of them should be used on aircraft interiors. Why?…

Because they will break down the protective clear-coats, sap moisture from porous soft-goods, craze semi-permeable veneers, score mirrored finishes and slowly deteriorate surfaces inside the cabin.

The Global Advantage

We have 30+ years in private aviation. The majority as been focused on fleet aesthetics and management. We built a company focused on partnering with the actual expert vendors, using shared knowledge of the industry to create a razor sharp focus, and yes, expertise, on one thing specifically - aircraft detailing. This allows Global Appearance Partners to offer what others simply cannot:

• A nationwide network of partnerships with vendors whose sole business is aircraft detailing
• Nationwide coverage spanning 350+ airports
• Auditing for proper insurance and aviation approved products to protect your asset
• A proprietary application called Atlas to book, manage, and track all cleanings with records that stay with the aircraft even if it changes ownership
• A customer portal to provide full insight into their own detailing activity and history
• A 24/7 team offering a single point of contact for nationwide coverage
• The experience of managing 760+ unique tail numbers for almost 40,000 cleaning events
• And yes, expert guidance and solutions on how to clean and protect your aircraft

Let us be your experts!

This has been our job long before the Coronavirus. We continue to collaborate, develop our vendor network, work with new and exciting customers and offer all of this with a simple, single point of contact solution.

Request a cleaning HERE

We want to help you keep your aircraft clean and healthy!

WE ARE THE EXPERTS in aircraft detailing because:

• Our entire focus and business model is managing the detailing process end-to-end for our customers.

• We only partner with verified aircraft detailers.

• We are fully transparent with our customers and work to make sure they receive only the best.

And we back all of this up with our guarantee: If you are not 100% satisfied with the results, and we can’t make it right, you simply don’t pay. Satisfaction guaranteed!

Please reach out to us with anything - big or small - one plane or 100 - a spilled Corona or Coronavirus support. Make sure you are working with the real experts. Make sure you are working with Global Appearance Partners.